Sterling Outsourcing is a global BPO and outsourcing company specializing in Customer Experience, Credit Control, Debt Recovery, Finance & Accounting, and back-office solutions. With a growing presence in India, we help businesses improve efficiency, enhance customer experience, and scale seamlessly.

Note we are hiring for our client based out in Thane.

Rotational shifts and rotational offs
Most likely Night shift
Upto 41k in hand for best suitable candidates

Job description:

Handle customer queries and provide accurate, timely resolutions.
Handhold customers throughout the process, ensuring a smooth and positive experience.
Demonstrate empathy and understanding while addressing customer concerns.
Maintain high standards of quality, accuracy, and customer service.
Follow defined processes, policies, and compliance requirements.
Maintain professionalism and composure while handling sensitive customer interactions.

Requirements:

Excellent English communication skills
Comfortable handling voice calls
Willingness to work in US shifts
Minimum 6 months of Voice background
Prior US Healthcare/BPO experience preferred

📌 Customer Service Agent (Thane)
🏢 Sterling
📍 Thane