To maintain a high customer service focus by approaching your job with the
customers always in mind.

To have a positive impact, taking personal responsibility and initiative to
resolve issues, always clearly communicating with both customers and colleagues.

To be motivated and committed, approaching all tasks with enthusiasm and seizing
opportunities to learn new skills or knowledge in order to improve your personal
performance.

To be flexible, responding quickly and positively to changing requirements
including the performance of any tasks requested of you.

To maintain high team, focus by showing co-operation and support to colleagues
in the pursuit of team goals.

To ensure that all Front Office related polices and guidelines are followed and
implemented.

Maintain a high standard of personal appearance, grooming and hygiene in
accordance with the hotel policy This position includes night shift work as well
as early and late shifts on a rotating basis.

Team member is not permitted to use personal mobile phones during the shift
hours.



Meet and interact with guests to enhance guest satisfaction

Solicit guest feedback on their stay in the Hotel through documentation in SALT
formats.

Check if all amenities are in place for VIP, executives and lady guests.

Check the VIP rooms and keep the keys and personal stationary ready to
facilitate express check-in.

You can be transferred at the discretion of the Management to any sub department
or department within the Hotel or any other Hotel of the same chain

Maintain quality standards and maximize utility of departmental resources.

Regularly update guest preferences and profiles on the OnQ Property Management
System.

Responsible for smooth operations of the department.

Improve efficiency standards to ensure better performance.

To be versatile and undertake any other reasonable duties and responsibilities as
assigned, including re-deployment to alternative departments/areas if required,
to meet business demands and

📌 Assistant Manager Guest Relations (Gurugram)
🏢 HILTON
📍 Gurugram