Position Summary

Associate Product Specialist (Analyst)– Product Management and Operations

Are you a qualified who enjoys exploring what’s possible in business operations, product support, and technology enablement? Are you someone who brings strong logical thinking, curiosity, and a proactive mindset to improve how products are deployed, supported, configured, and adopted?

Work you’ll do

You will support the deployment, operations, adoption, and continuous improvement of third-party Tax & Legal products across Member Firms by partnering with business stakeholders, technology teams, vendors, and leadership. You will contribute across three areas: support coordination, enablement, and technical product support.

This role will help manage user requests, support configuration and operational activities, develop training and documentation, and improve adoption through structured user support. Over time, the role is expected to build capability in workflow-based tools, logic-driven configuration, automation, and emerging AI-enabled platform features.

Key Responsibilities





Support coordination

Manage user queries, issue triage, and follow-through for supported products and services.
Coordinate with vendors, internal teams, and stakeholders to resolve issues and support day-to-day platform operations.
Track support requests, recurring issues, and operational actions to improve responsiveness and consistency.
Assist in developing reports, dashboards, and templates to support visibility and consistency in operations.

Enablement contribution

Support adoption of the products across geographies to help expand the product footprint.
Assist with training sessions, webinars, office hours, and other user enablement activities.
Create and maintain user guides, FAQs, job aids, and process documentation.
Support use case curation and help users understand product capabilities and best practices.

Technical product support

Build functional/power-user knowledge of supported

📌 GTLO - Product Management - Analyst (Hyderabad)
🏢 Deloitte
📍 Hyderabad