Job Description

Required Information
Details

Role
ServiceNow SME / Architect

Required Technical Skill Set
Design and implementation of ServiceNow platform in medium to large scale organization.

Desired Experience Range
7+ Years

Location of Requirement
Chennai, Pune, Indore

Desired Competencies (Technical/Behavioral Competency)
Must-Have
ITSM Module Expertise: Ability to flawlessly design, document, and implement the ITSM module with a CSDM-aligned CMDB.
Experience setting up ServiceNow ITOM Discovery to find servers, network devices, and applications.
Able to read and understand network diagrams and basic security concepts (like firewalls, subnets, and access controls).
Experience in large-scale implementations (multi-country rollouts)
ServiceNow Certifications: Certified in at least 2 or more ServiceNow modules -CIS-ITSM, CIS-ITOM, CIS-ITAM, CIS-ITBM, CIS-CSM, CIS-SecOps, CIS-GRC, CIS-HRSD, etc
Technical Skills: Knowledge of web-based development languages, including JavaScript, Ajax, HTML, and CSS.




Plan and execute Version upgrades and patching; manage update sets; coordinate regression/ATF
Experience: Proven experience in customizations and integrations with enterprise systems, alongside the standard implementation of ServiceNow ITSM and CSM modules.

Positive to have
Exposure to pre-sales, solutioning, and responding to RFPs for ServiceNow projects
Experience leading ServiceNow technical teams
Experience in designing and implementing ServiceNow security and compliance controls (e.g., GDPR, SOX, HIPAA)

Role descriptions / Expectations from the Role

Responsible for interacting with customers and stakeholders for requirement gathering.

Responsible for developing/administering technical solutions on the ServiceNow tool platform to satisfy the business needs of the IT department and beyond.

Implementations and enhancements of Service Catalog, Workflows, Flow designers, Incident, Problem, Change, Knowledge management and CMDB modules.

Implement Reports, Dashboa

📌 Servicenow SME (India)
🏢 Tata Consultancy Services
📍 India