JOB SUMMARY:
The End user computing (EUC) team’s responsibilities are providing the necessary
IT hardware and software for Vertiv internal and external customers and
supporting these during their lifecycle. Hardware (HW) includes desktop,
laptop, printer, mobile phone, and peripherals. Software (SW) includes Vertiv’s
Standard Operating Workplace (SOE). IT support also involves connectivity
between HW/SW and the network.
JOB RESPONSIBILITIES:
* Provide IT support for internal and external end-users in India and remote
offices/ sites. Responsible for troubleshooting system/machine problems
related to PC hardware, software, operating systems, and business
applications. Serve as escalation for ServiceDesk.
* Build, configure, re-image, setup, update, repair, upgrade and maintain
end-user computing devices (computers and mobile devices) to meet Vertiv’s
compliance and security policies.
* Responsible for monitoring ServiceNow incident and catalog request tickets
and resolving within a reasonable amount of time, ensuring SLA are met.
* Coordination with relevant parties (external vendors-warranty
claims/contractors) and internal teams (other IT towers) to accomplish
assigned tasks.
* Extend shift hours to support high-priority incident tickets, backup to
members on leave and perform other duties or ad hoc tasks that Vertiv IT
management may require.
* Basic troubleshooting knowledge on network connectivity and server
infrastructure.
* Participate and commit to delivering team projects local/regional/global
* IT asset disposal - sorting, and boxing of the IT peripherals, accessories,
desktops, and laptops for disposal. Removal of a long-term asset from the
company's records.
* Documentation - updating ServiceNow/Team records/registers, creating user
guides, updating Standard Operating Procedures (SOP)
* Keeping up to date with relevant technologies
JOB QUALIFICATIONS:
* Bachelor degree.
* In-depth knowledge of Microsoft Windows client operating systems
📌 IT End User Services Analyst (Thane)
🏢 Vertiv
📍 Thane