Job Title: Customer Care Executive (Sales & Support)

Experience Required: 3–5 years
Location: Jaipur
Department: Customer Service / Sales

Role Overview

We are looking for an experienced Customer Executive who can handle inbound sales queries and resolve customer issues independently, without requiring escalation. The ideal candidate will have excellent communication skills across calls, chat, and email.

Key Responsibilities
Handle inbound calls, chats, and emails, resolving customer queries end-to-end
Provide accurate product/service information and convert inbound leads into sales
Understand customer problems and provide solutions independently without escalating
Maintain accurate records in the CRM/ticketing system
Identify upselling/cross-selling opportunities during customer interactions
Ensure high customer satisfaction and retention
Submit daily/weekly reports on sales and query resolution




Coordinate with the team lead to maintain SLA compliance

Requirements
3–5 years of experience in customer service/inbound sales (BPO, telecom, e-commerce, banking, etc.)
Excellent verbal and written communication skills
Solid problem-solving and decision-making ability — capable of resolving issues independently
Sales-driven mindset with proven target-achievement experience
Hands-on experience with CRM/ticketing tools
Patience and strong customer-handling skills, especially in difficult situations
Graduate in any discipline

Preferred Skills
Prior experience in inbound sales/telecalling
Ability to multitask and work across multiple tools/systems
Experience in conflict resolution

📌 Customer Service Representative (Jaipur)
🏢 Eat Better
📍 Jaipur