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The System Engineer will be responsible for managing, deploying, and supporting cloud-based and on-premises infrastructure. This role involves Kubernetes-based application support, cloud workplace management, project deployments (including HA & DR setups), and ensuring SLA compliance for enterprise-scale AMI projects.
What is the role about?
Role Summary:

Level 3 Support end to end provides expert-level technical and manufacturer support, responsible for resolving complex, critical issues and supporting backend, cloud, and infrastructure operations across platforms.

Key Responsibilities
Perform deep root cause analysis for complex technical issues.
Develop, test, and deliver fixes, patches, hotfixes, and upgrades.
Handle security, performance, scalability, and reliability issues.
Support major incidents, outages, and critical escalations within SLAs.
Maintain product documentation, SOPs, and knowledge base.
Support platform evolution, enhancements, and release activities.
Technical Support & Operations (L3 end to end)




Provide L3 end to end support for application backend and cloud-related issues.
Analyze, debug, and resolve client-reported issues within defined SLAs.
Handle customer issues through calls and end-to-end incident workflows.
Monitor system performance and proactively identify potential risks.
Implement preventive measures and performance optimizations.
Develop scripts to support operational tasks and automation needs.
Typical Technical Tasks
Perform code-level analysis and debugging.
Conduct advanced system, OS, and network troubleshooting.
Deploy security patches and emergency hotfixes.
Resolve High Availability (HA) and Disaster Recovery (DR) issues.
Coordinate with development teams and OEMs when required.
Project Deployment & Implementation
Design and plan network and application architectures.
Prepare cloud environments and deploy HA and DC-DR setups.
Deploy, manage, and support Kubernetes cluste

📌 System Engineer (Bengaluru)
🏢 Cuculus
📍 Bengaluru