Manage daily collections operations and ensure achievement of collection and recovery targets.
Lead, coach, and mentor team leaders and collection executives to improve performance and productivity.
Monitor collection strategies and implement action plans to reduce delinquency rates.
Review team performance through regular audits, dashboards, and performance reports.
Ensure compliance with banking regulations, company policies, and customer service standards.
Drive customer-centric collection practices while maintaining professional and ethical recovery methods.
Analyze portfolio trends, payment behaviors, and collection effectiveness to identify improvement opportunities.
Handle escalated customer concerns and provide timely resolution.
Collaborate with Quality, Training, Operations, and Business stakeholders to enhance process efficiency.
Conduct performance reviews, coaching sessions, and team engagement activities.
Prepare and present MIS reports on collections performance, productivity, and operational metrics.
Support workforce planning, resource allocation,



and capacity management initiatives.
Required Qualifications
Bachelor's Degree in any discipline.
5+ years of experience in Banking Collections, Customer Support Operations, Recovery Management, or Financial Services.
Minimum 2 years of team management experience.
Solid understanding of collections processes, delinquency management, and customer service practices.
Excellent communication, leadership, and stakeholder management skills.
Proficiency in MS Excel, PowerPoint, and reporting tools.
Strong analytical and problem-solving abilities.

Preferred Qualification
sExperience managing secured or unsecured loan collections, credit card collections, or retail banking portfolios
.Knowledge of collection compliance, regulatory guidelines, and risk management practices
.Experience in BPO, Banking, NBFC, or Financial Services environments
.Exposure to quality management, process improvement, and performance man

📌 Assistant Manager Collections (Chennai)
🏢 TP
📍 Chennai