About AiSensy
AiSensy is a WhatsApp-based Marketing & Engagement platform empowering 210,000+ businesses, including leading brands like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, PhysicsWallah, and Cosco, to grow their revenues via WhatsApp.
800+ Crore WhatsApp messages exchanged yearly between businesses and users via AiSensy
Trusted by top brands like Delhi Transport Corporation, Vivo, PhysicsWallah & more
Businesses drive 25–80% of revenues using AiSensy
Backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors

The Opportunit
yWork with a dynamic, fast-growing team passionate about customer success
.Gain hands-on experience in building and optimizing support systems and processes
.Collaborate closely with founders and leaders, sharing insights and receiving direct feedback
.Be part of a mission-driven startup shaping the future of WhatsApp-led engagement

.
Responsibiliti
esCustomer Interaction: Manage customer inquiries across phone, email, live chat, and social medi




a.Product Assistance: Provide accurate product/service information, handle complaints, process orders, and manage return
s.Troubleshooting: Resolve product-related issues promptly to ensure high customer satisfactio
n.Customer Records: Maintain detailed, accurate records of all interactions in CRM/support tool
s.Product Knowledge: Develop deep expertise in AiSensy’s platform to deliver effective solution
s.Performance Goals: Collaborate with the support team to achieve and exceed KPIs/SLA
s.Feedback Analysis: Collect and analyze customer feedback, working with product and tech teams to improve user experienc
e.Process Improvement: Contribute to the creation and refinement of support processes, tools, and workflow

s.
Qualificati
ons1+ years of experience in customer support or a related role (B2B SaaS experience preferre
d).Robust communication skills with a customer-first minds
et.Proficiency in support platf

📌 Customer Support Executive (Gurugram)
🏢 AiSensy
📍 Gurugram