The resource will drive process management rigor to ensure superior service
delivery by meeting or exceeding accuracy and related SLAs. They will support
the development of process improvement and innovation strategies for client
businesses and assist client transformation teams, EXL transformation,
technology, and operations teams in process improvements. Facilitating the
sharing of best practices from within and outside the organization, implementing
and driving performance benchmarking, and supporting business development
through RFP and RFI responses from a quality perspective are key
responsibilities.
📌 Quality Analyst (India)
🏢 EXL
📍 India
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