The ideal candidate must possess solid communication skills, with an ability to
listen and comprehend information and share it with all the key stakeholders,
highlighting opportunities for improvement and concerns, if any. The candidate
must be able to work collaboratively with teams to execute tasks within defined
timeframes while maintaining high-quality standards and superior service levels.
The ability to take proactive actions and willingness to take up responsibility
beyond the assigned work area is a plus.

Role and responsibilities:

* Administer and control end to end physical security operations; identify &
minimize potential challenges and shortcomings.

* Administer and control end to end facility Management; identify & minimize
potential challenges and shortcomings to ensure maximum employee
satisfaction. This will cover HK/Reception/OB/PB, Repair & Maintenance / AMC,
Admin desk, Client Visit, Courier / Mail Management.

* Assist in end to end RFP process for all the areas across along with various
related documentation in terms of contracting, NDA,



necessary training etc.

* Attend MTM, QBRs with internal customers, weekly Admin call, weekly CCTV
footage observations of security, Admin Open House; maintain a tracker of all
observations and track closure of eta bound action items to improve/attain
customer delight and provide better work environment to employees.

* Ensure end to end Client/Compliance/Process/Certification Audits, BCP
activities, Fire Drill

* Timely closure of requests raised in Admin desk tool, Incidents &
Accidents etc. to attain/achieve conformity to SLA with customers.

* Demonstrate himself as a team player with good inter personal skills and
communication skills.

* SLA and metrics based reporting and management of services to internal
customer.

* Handling process deliverables viz. bills processing, snag list processing,
AMC servicing schedules, facility reports, client visits

* Detailed attention to client visits and seamless

📌 Associate Process Manager (Sahibzada Ajit Singh Nagar)
🏢 eClerx
📍 Sahibzada Ajit Singh Nagar