Job Role: ServiceNow ITOM Developer
Experience: 5 Years
Location: Pune, Bangalore, Hyderabad

We are seeking a skilled ServiceNow ITOM CMDB Developer with 4+ years of experience to design, implement, and optimize CMDB and ITOM capabilities within the ServiceNow platform. The candidate will play a critical role in CMDB data modeling, Discovery, Service Mapping, and integrations, ensuring data accuracy and platform stability.

Key Responsibilities
? CMDB Development & Management
Design, implement, and maintain CMDB data models (CSDM aligned)
Ensure data integrity, normalization, and reconciliation within CMDB
Manage CI class structures, relationships, and dependencies
Perform CMDB health checks, audits, and governance enforcement
? ITOM Implementation
Develop and support ServiceNow ITOM modules:
Discovery
Service Mapping
Event Management (preferred)
Cloud Discovery (nice to have)

Configure and troubleshoot MID Server setups and integrations
? ServiceNow Development
Develop using:
Business Rules
Script Includes
Client Scripts
Flow Designer / Workflows




Customize modules while ensuring OOTB best practices are followed
? Integrations & Automation
Build integrations using:
REST/SOAP APIs
IntegrationHub / Flow DesignerIntegrate ServiceNow with third-party monitoring tools (e.g., Splunk, SolarWinds, Dynatrace)
? Discovery & Service Mapping
Configure and optimize Discovery schedules and probes/patterns
Implement and maintain Service Mapping for business services
Troubleshoot issues related to CI identification and reconciliation rules (IRE)
? Governance & Best Practices
Ensure alignment with:
CSDM (Common Service Data Model)
ServiceNow best practices
Participate in platform upgrades, patching, and performance tuning

? ? Required Skills & Experience
✅ Mandatory
4+ years of hands-on experience in ServiceNow development
Solid expertise in:
CMDB & CSDM framework
ITOM (Discovery & Service Mapping)
Proficiency in:
JavaScript, Glide APIs
REST/SOAP integrations
Experience with:
MI

📌 ServiceNow ITOM Developer | Hyderabad | Pune | Bangalore | Immediate Joiner (India)
🏢 Digihelic Solutions
📍 India