Job Description - Telesales - Personal Loans
Business Unit: Lending Service Provider (LSP) Business
Location: HSR Layout, Bangalore (Work from Office)
Experience: 1 - 3 years in telecalling / telesales, in Personal Loans in fintech or NBFC
Employment Type: Full-time

About the Role:
Innopay Technologies' Lending Vertical operates as a Lending Service Provider (LSP) offering Personal Loan products in partnership with various banks & NBFCs. We are looking for energetic Telecallers to drive loan conversions by engaging customers across the loan journey from marketing-generated leads to journey drop-offs and database calling.

Key Responsibilities:
• Call customers who drop off at various stages of the Personal Loan application journey, understand reasons for drop-off, resolve queries, and assist them in completing their application.
• Handle and convert inbound leads generated through marketing campaigns within defined turnaround times.
• Make outbound calls on assigned databases to generate interest and qualified leads for Personal Loan products.
• Explain product features, eligibility,



interest rates, fees, and documentation requirements clearly and accurately.
• Guide customers step-by-step through the digital loan application journey, including KYC and document submission.
• Follow up systematically with prospects and maintain accurate call dispositions in the CRM/dialer system.
• Achieve daily/weekly/monthly targets for connects, conversions, and disbursals.
• Adhere to call quality standards, scripts, and all regulatory and compliance guidelines
• Share customer feedback and drop-off insights with product and marketing teams to improve funnel conversion.

Required Skills & Qualifications:
• 1 - 3 years in telecalling / telesales, in Personal Loans in fintech or NBFC
• Fluency in any 3 of: English, Kannada, Tamil, Hindi, Marathi, Telugu.
• Strong communication, persuasion, and objection-handling skills.
• Positive understanding of personal loans- eligibility, KYC, cre

📌 Telesales - Personal Loans (Bengaluru)
🏢 Innopay
📍 Bengaluru