Mashreq Bank

Job Description

1

JOB TITLE:

TEAM LEADER, QUALITY ASSURANCE & MI

DEPARTMENT

Retail Banking Operations- Quality Assurance & MI

DIRECT SUPERVISOR

Manager, Quality Assurance & MI

PAY BAND

J

2

JOB PURPOSE

* Conduct quality review of various Retail Operation’s Units – Credit Ops, Card
Ops, CCAM Ops, Neo Ops wealth Ops and Insurance Ops with a view to ensure
existing stipulated standards are being adhered in accordance to the SOP,
PPG, APPM, OPMs.

* Lead the QA Governance function across Retail Operations by driving
risk-based quality reviews, control validation, KRI monitoring, governance
reporting and corrective action tracking to ensure process adherence, risk
mitigation, audit readiness and continuous improvement across all supported
business units

* Reporting review outcome with the units and Delivery managers for timely
review and feedback.

* Recommend and ensure implementation of corrective action plans to
continuously improve and enhance the standard processes.

* Perform and manage MI/Reports of the unit or as directed by the Manager

3





DIMENSIONS

Operating Budget

Number of Staff

Capital Exp. Budget

N/A

Other

4

KEY RESULT AREAS

1. Risk-Based QA Governance & Assurance

* Lead the execution of a risk-based QA Governance Framework across Retail
Operations units, ensuring coverage of operational, compliance, audit, fraud,
and reputational risks.

* Facilitate risk identification, assessment, and validation activities through
QA reviews, thematic assessments, and governance oversight.

* Maintain and periodically review risk registers, risk-control mappings, and
control effectiveness assessments across supported business units.

2. Control Framework & Quality Validation

* Assess the design and operating effectiveness of preventive, detective, and
corrective controls to ensure adequate risk mitigation.

* Conduct governance-based quality reviews to validate adherence to SOPs, PPGs,
APPMs, OPMs, internal policies, and regulatory re

📌 Team Leader.Retail Banking Ops (Bengaluru)
🏢 Mashreq
📍 Bengaluru