Technical Support Administrator – OpenStack
? Location: Noida
? Experience: 2–3 Years
? Work Mode: Onsite
? Shift: 24x7 Rotational Shifts
? Employment Type: Full-Time
Role Summary
We are looking for a Technical Support Engineer with 2–3 years of experience to provide L1 support for a production OpenStack private cloud workplace.
The role involves monitoring platform health, handling incidents and service requests, performing routine cloud provisioning and operational activities, troubleshooting first-level issues, and escalating complex issues to the L2 team with complete diagnostic details.
The ideal candidate should have hands-on experience with OpenStack, Linux, KVM, basic networking, virtualization and ticketing tools and should be comfortable working in a 24x7 rotational shift environment.
Key Responsibilities
Monitor OpenStack platform health, service status and alerts across the environment.
Acknowledge and respond to alerts within defined SLAs.
Handle incidents and service requests through ticketing tools, including logging, categorization, initial diagnosis and resolution.




Provision and manage virtual machines, flavours, images, volumes, security groups, key pairs and floating IPs using Horizon and OpenStack CLI.
Perform routine operational activities such as:
Instance start/stop
Instance resize
Snapshot creation
Volume attach/detach
Quota checks
Perform first-level troubleshooting of:
VM boot failures
Network connectivity issues
Volume attachment issues
Console access issues
Check the status of core OpenStack services and perform service restarts as per documented procedures.
Follow defined SOPs, runbooks and operational procedures.
Escalate issues beyond L1 scope to L2 with complete troubleshooting and diagnostic information.
Maintain accurate shift handover notes and update knowledge-base documentation.
Support scheduled maintenance, patching and upgrade activities under L2 supervision.
Work effectively within a 24x7 rotational shift support model.
Req

📌 Cloud Administrator (India)
🏢 True Tech Professionals
📍 India