About the Role

Position: Manager, Operational Excellence, Tattva Wellness Spa
Location: Gurgaon - This is a work from office role
Salary Range: INR 8 - 9 Lacs per annum
Eligibility: 5 - 6 years experience

Our brand: www.tattvaspa.com

Apply to this post on LinkedIn or drop us your resume on Whatsapp +919910803550 or email at [email protected] with the title - Operational Excellence Manager.

Tattva is looking for a Manager – Operational Excellence, to lead back-end spa standards development, SOP development, quality audits across our spa network, based out of our Head Office.

This role is ideal for someone from a strong hospitality, F&B;, or retail operations background who has led brand standards and audit functions at scale. Management graduates looking to build a career in hospitality and having an eye for the finer details are also welcome to apply.

Why this role: You'll be the custodian of what "Tattva Spa standard" means — from the linen on the table to the protocol the therapist follows to the audit score at a partner hotel.



If you've spent your career making sure standards don't slip once you look away, this is that role, at brand-HO scale.

Key Job Responsibilities
Spa Standards Development & Execution
Develop and maintain SOPs across spa ambience, guest journey and service operations.
Create SOPs for new product launches, initiatives, and process changes
Drive execution and adoption of updated SOPs across all spa locations in collaboration with L&D; team
Upgrade brand elements — linen, beds, uniforms, tools, ambience — to consistent standards
Partner closely with marketing, projects, operations, and training teams to embed standards into every recent launch or upgrade
Quality Audits & Compliance Management
Design and run audit frameworks (monthly, quarterly, annual) across the network
Manage internal and external audits, including hotel-partner audits
Evaluate SOP adherence, hygiene standards, therapist protocols, and guest experience
Track audit s

📌 Operational Excellence Manager, Tattva (Gurugram)
🏢 Tattva Wellness
📍 Gurugram