Job Description On behalf of a Client, we are hiring an experienced Operations Delivery Lead for a Global Capability Centre (GCC) based in Pune.
About the Client: A leading Media Analytics organization serving Fortune 500 companies, trade associations, and government agencies, combining technology + human analysis to deliver high-quality data, analytics, and actionable communication insights.
Role & Requirement Details overview
Experience: 12+ years overall
Leadership Experience: 5+ years in Team Management & People Leadership
Location: Pune
Global Exposure: US & Europe
Domain: Investment Banking – MANDATORY
Team Size: 10–15 Media Analysts
Key Skills
Operations & Process Management
Team Leadership & People Management
Client & Stakeholder Management
Process Excellence & Continuous Improvement
Performance Management & Governance
Quality & Process Audits
Root Cause Analysis (RCA) & Remediation
Client Escalation Management
Workload Planning & Performance Tracking

📌 Operations Team Lead (Pune)
🏢 Nexo
📍 Pune