Client Service Team Lead Remote Luxury Travel About Ascend Ascend helps founders investors and executives book international business and first-class flights at unbeatable rates- often 30-80 below retail We combine proprietary booking methods with 24 7 white-glove concierge service to make premium travel seamless We ve grown from 12 to 66 people in just over a year backed by Bessemer Venture Partners and 5x d our revenue year-over-year We re at 22M ARR and growing fast Our mission is to democratize premium travel and make first class accessible to those shaping the world Our clients- founders investors and executives from venture capital family offices private equity and beyond- expect exceptional service delivered with speed accuracy and sophistication The Role We re looking for an experienced luxury travel professional who combines search expertise exceptional client communication and leadership to deliver five-star service at scale You ll lead a team of Client Service Members while personally handling VIP and high-complexity clients You ll own the complete client journey from intake through delivery coach your team daily and ensure every interaction reflects Ascend commitment to effortless luxury What you ll do Client Service Optimization Personally handle VIP B2B Investor and Premier clients requiring industry experience and escalation tactics Master complex travel optimization using award programs creative routing and premium fare strategies Build polished quotes with transparent reasoning value explanations and trade-off analysis Maintain 95 SLA adherence and 98 quote accuracy across your team s work Team Leadership Lead and coach 3-5 Client Service Members with daily feedback and real-time problem-solving Supervise all client searches and communications during your shift Run weekly team reviews to improve search quality and communication Identify when team members need support or are ready for more complex work Operational Excellence Ensure seamless handovers betwe
📌 Client Service Team Lead Position (Delhi)
🏢 Ascend
📍 Delhi