Skill required Voice - Service Desk Voice Support Designation Customer Service Senior Analyst Qualifications Any Graduation Years of Experience 5 to 8 years About Accenture Accenture is a global skilled services company with leading capabilities in digital cloud and security Combining unmatched experience and specialized skills across more than 40 industries we offer Strategy and Consulting Technology and Operations services and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers Our 699 000 people deliver on the promise of technology and human ingenuity every day serving clients in more than 120 countries We embrace the power of change to create value and shared success for our clients people shareholders partners and communities Visit us at www accenture com What would you do Operational Responsibilities o Manage Operations from process measurement standpoint o Maintain regular communications with team on departmental and individual level performance expectations o Work with client Account Executive Onshore team to define process and procedures o Set and assess representative s performance expectations and performance and create individual action plans and provide constructive feedback on performance to individuals on a regular basis o Conduct briefings and team meetings for team status updates Process updates policy and procedures change etc o Ensure performance and attendance issues and addressed promptly and consistently o Assist with scheduling and forecasting of staff to maintain optimal service provided o Develop reward and recognition programs for teams o Manage escalated customer enquiries complaints o Strong analytical and data management skills o Analyse and propose process improvements consistently o Strong focus on people o Share best practices across the process facilitate process improvements cost reduction initiatives o Interact and build a rapport with the respective onshore peopl

📌 Customer Service Senior Analyst (Bengaluru)
🏢 Accenture
📍 Bengaluru