Creating a better online experience with cookies We care about your experience online that s why we use cookies to make sure our website runs smoothly while personalising your visit for your ease of use and convenience To choose what cookies you want to accept select Manage cookies To accept all cookies for the best possible experience select Accept all If you d like to learn more about how we use cookies and to manage your selection visit our Manage Cookies Reject All Accept All Search Jobs Job Details Senior Manager - Service Management Requisition Number 47848 Job Location Mumbai IND Work Type Office Working Employment Type Permanent Posting Start Date 27 01 2026 Posting End Date 10 02 2026 Key Responsibilities CPBB Helpdesk is one point contact for all your service-related queries Anything Everything in the Branch service world All Your queries will have solutions here This desk will help you in the following areas and any other area which is not covered below All queries related with service request pertaining to addition of details in the existing account i e PAN mobile no email id etc Any query related with change in existing account details like change of address mobile no email id etc Solutions will be provided on how to Navigate Use the existing software systems used by the Bank Proper Guidance on whom to approach for what i e depending upon the query the individual will be guided to the right dept person Providing Real Time Solutions to the branch teams for all the queries raised CPBB Helpdesk will have access to the expert s team and will be able to provide the best solutions in the shortest time Will provide guidance to the branch team on the approach to manage a particular issue Queries on Account opening Cheque Book requests stop payments etc will find solution here Transaction related issues can find their solution at the Helpdesk Firsthand information on how to handle NR FX transactions CPBB Helpdesk will also help branches in creating a WOW experie

📌 Senior Manager (Mumbai)
🏢 Standard Chartered
📍 Mumbai