Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today ServiceNow stands as a global market leader bringing creative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work But this is just the beginning of our journey Join us as we pursue our purpose to make the world work better for everyone What you get to do in this role Lead efforts to develop and build a Support Account Management Team including development of strategies objectives and key performance metrics Guide our team members in order to achieve their highest levels of performance through coaching training and providing opportunities to build and refine higher-level customer management skills Support and inspire the team to deliver an incredible customer support experience Refine Support Account Management interactions and processes through the extensive use of KPIs data and analytics Lead by example to cultivate and maintain a culture built on teamwork collaboration execution and service Continue building upon the relationships with Technical Support Operations Sales Customer Success Professional Services Engineering and others Lead Renewal and New Sales business discussions with our organization Sales teams and Sales Operations supplementing them with expert knowledge of the Support Account Management Organization Advocate for critical customer issues as a critical escalation point Work with your team members in the participation management and outcomes of organizational projects and programs designed to enhance our overall program Work with internal teams to continue elevating the Support Account Management Brand internally Continually mentor and execute to achieve our customer corporate organizational a

📌 Mgr, Support Account Services Mgmt (Bengaluru)
🏢 ServiceNow
📍 Bengaluru