Job Description

About Axis Virtual Centre:

Axis Virtual Centre engages with the Axis Bank customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via crossell and upsell. The Axis Virtual Centre supports the respective Line of Business to achieve and exceed dial targets through effective use of communication skills and envisages to provide a differential customer experience.

About the Role:

Training role requires the ability to work in a constructive, non-biased and collaborative manner by establishing positive work relationships partnering with all stakeholders for execution of the training strategy at the centers. This position requires the ability to gain the confidence and trust of others by demonstrating professionalism and expertise in an ever-changing workplace. The Trainer needs to enhance the competencies of individual employees by designing and conducting training programs that will enhance productivity





Key Responsibilities:
- Implement the Training solutions designed for product, process, soft skills and behavioral training at the center
- Train the new recruits on product and process/soft skills/voice and accent, conduct certifications within the defined time frame and ensuring the throughput meets the desired levels.
- Handhold, support and guide new joiners during training and on job training, to ensure low attrition, high knowledge levels and desirable productivity.
- Deliver functional and behavioral training programs as per the prescribed delivery plan, with high delivery standards and ensure Employee Training Coverage as per defined levels.
- Identify training needs across all lines of business in collaboration with the Quality Assurance team and conduct refreshers and other interventions to improve productivity, accuracy scores and knowledge levels.
- Conduct Training Need Analysis for the bott

📌 AVC:Trainer (Navi Mumbai)
🏢 Axis Bank
📍 Navi Mumbai