Step into a pivotal role where precision meets efficiency in our dynamic team as an Order Management Associate You will be entrusted with managing the order process for select products ensuring seamless fulfillment with attention to detail and adherence to turnaround times Embrace the opportunity to liaise with internal teams elevate your problem-solving skills and contribute to maintaining high standards of quality and productivity If you thrive in a fast-paced workplace and are passionate about delivering exceptional service this role is your platform to make a significant impact Shift Timing - 6 00 PM - 03 00 AM Hybrid Work Model Work from Office Twice a week About the Role Manage the order process for select products this includes entering orders into specialist per-missioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy Escalate all delays to internal groups including to the senior members of the team as appropriate Accountable for meeting and maintaining defined standards for quality and productivity Manage internal customer queries and communication in a professional and service-minded manner ensuring Be a team player and ensure that internal and external customer s requirements are met - attend team meetings Responsible for online Maintenance Lapsing of subscriptions and access related issues Support billing team in validating online invoices and portals Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times Creating and modification of customer master data Meet agreed volume service and quality targets About You Graduate post-graduate in related field such as commerce or accounting Good data interpretation skills Good working knowledge of computer systems Knowledge on SAP Sales force is an advantage Customer focused Ability to priorities and attention to detail High aptitude for le

📌 Order Management Associate (Hyderabad)
🏢 Thomson Reuters
📍 Hyderabad