Who we are VOIS Vodafone Intelligent Solutions is a strategic arm of Vodafone Group Plc creating value for customers by delivering intelligent solutions through Talent Technology Transformation As the largest shared services organisation in the global telco industry with 30 000 FTE our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group local markets and partner markets to simplify and drive growth With our strategic partner Accenture we work alongside our Vodafone customers other Telco and tech companies to drive transformation meet the challenges of our industry and ensure we stay relevant and resilient This partnership is a unique industry-first model which brings together the best of in-house and 3rd party capability We work with customers across 28 countries from 10 VOIS locations Albania Egypt Hungary India Romania Spain Turkey UK Germany Ireland and with a network of teams in Czech Republic Italy Greece and Portugal VOIS BeUnrivalled CreateTheFuture About this Role We are seeking a PEGA Marketing Subject Matter Expert SME to join our IT Operations Engineering team in Pune This role involves providing technical expertise and consultancy for PEGA applications and integration layers ensuring operational excellence and proactive issue resolution You will play a key role in maintaining system health supporting change management and collaborating with cross-functional teams in a multicultural workplace What you will do Act as a technical SME for PEGA Marketing and integration systems Resolve escalated queries from Customer Support within SLA to minimise customer impact Participate in second-line support on-call rotation Represent planned changes for PEGA systems and ensure smooth implementation Own key PEGA systems scheduling maintenance and health checks Collaborate with incident managers for quick resolution and accurate reporting Work with problem managers on root cause analysis and preventive me

📌 Deputy Manager Pega Marketing Pune
🏢 Vodafone
📍 Pune