We re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry Here you lead with innovative thinking grow along with us and join the smartest team in the industry This type of work-work that changes the world-is what the tech industry was founded on So if you re ready to seize the endless opportunities and leave your mark come join us SHOULD YOU ACCEPT THIS CHALLENGE At Portworx by Pure our product enables stateful containers in production and we ve been recognized as a Gartner Cool Vendor Our technology encompasses a distributed storage platform and integrated controls with container schedulers such as Kubernetes Mesosphere Rancher Nomad and Docker Swarm Our diverse customer base ranges from Global 2000 enterprises to cloud-native startups running workloads on-premises and in public clouds This is a senior technical role within the Technical Services COE team As a Portworx Escalation Engineer EE you will need to tackle the most intricate and challenging customer issues serving as the final support tier before escalation to development You will offer technical expertise and troubleshooting assistance to Technical Service Engineers TSEs to resolve our most complex cases If an issue persists or requires a code fix you will effectively engage and communicate with development resources to identify root cause and present findings to our TSEs and customers to ensure timely resolution with the highest quality of service The primary aim of this role is to minimize escalations to the Development team identify opportunities for improvement and to prevent future escalations from occurring This position is well-suited for a support qualified with robust interpersonal skills seeking a dynamic high-performance entrepreneurial work environment The ideal candidate should embrace the unpredictable nature of daily work in a rapidly expanding business Offer technical expertise throughout all phases of the Portworx case management process f

📌 Escalation Engineer, Portworx (Bengaluru)
🏢 Pure Storage
📍 Bengaluru