We are hiring a candidate who pays exact attention to regulations policies and potential risks and an effective communicator to be a part of our Global Operational Risk Governance team which is part of Consumer Services and Inside Sales CSIS The incumbent will be mainly responsible to handle Global English partners from a Risk Governance standpoint The Compliance Specialists supports attainment of business objectives by identifying tracking analyzing and reporting key risk indicators business impacting metrics thereby driving process improvements performance enhancements and improve customer the experience Also requires performing support failure fraud investigation by providing a detailed summary report on each instances investigated which will help the relevant stakeholders to provide better customer experience As a Sr Compliance Analyst you will be required to build strong working relationships with your peers stakeholders spanning across various geographies which will enable you to easily extract request requirements understand existing process application and anticipate future needs The team handles sensitive cases and critical subjects Responsibilities Be the point of contact for global operational risk governance team handling Global English partner and internal stakeholders with regards to Global English customer issues mainly around the metrics impacting customer Invest sufficient time with both internal and external stakeholders to drive process level improvements consolidation of feedback driving positive change globally Perform and control the full audit cycle including risk management and control management over operations effectiveness financial reliability and compliance with all applicable directives and regulations Understanding key support operational processes and ability to translate to drive key business decisions e g Process Alignment Pilot expansion etc based on objective data points Oversee risk and compliance aspects of customer complaints

📌 Sr. Operational Risk (Chennai)
🏢 Gen Digital
📍 Chennai