Job Title Customer Experience Associate Only Cantonese speaker So who are we Hello we re IG Group We are a publicly traded FTSE250 FinTech company who run mobile web and desktop platforms that help our clients trade stocks shares leveraged products Futures Options and Crypto We are ambitious Over 340 000 people already use our platforms We re global with offices in 18 countries and products in 16 regions We re hungry to move faster ship better product for our customers and grow our user base We believe in high autonomy and we want people who are looking to do things differently in order to create better experiences for our customers We work in cross-functional teams and are laser focused on increasing the number of active clients we serve to drive sustainable growth Your team As a Customer Experience Associate you ll help deliver world-class and industry-leading trading support to our global client base We re looking for people who have a passion for excellent client service and financial markets and who have an interest in learning more about this exciting field Your role in the Team s Success Deliver exceptional customer service as part of IG Group s customer support team providing digital-first support to global customer and handling a range of queries on our products markets and platforms Work within a multi-national high-performing team to deliver an excellent customer experience while maintaining productivity and quality standards that exceed industry benchmarks What you ll do Deliver digital-first support via Intercom across a range of query types focused on tier 1 support Achieve high productivity and quality targets with 80 CSAT scores consistently Collaborate with local and global team members across our operations department to ensure seamless customer journeys and quick resolution Understand when to escalate to senior team members to deliver the best outcomes for customers Ensure first-time resolution wherever possible and take full ownership of each inte

📌 Customer Experience Associate (Bengaluru)
🏢 Ig Group
📍 Bengaluru