Job Description

About Axis Virtual Centre:

The Axis Virtual Centre engages with the Axis Bank customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. The Axis Virtual Centre supports the respective Line of Business to achieve and exceed dial targets through effective use of communication skills and envisages to provide a differential customer experience

About the Role:

The Training Manager is primarily responsible for creation and execution of the overall Training strategies across all functions at their respective centers. The TM will also lead the department in recruiting, orientation and training of recent trainers in order to ensure a high standard in the execution of duties. They will also act as mentor to key departmental personnel, assisting in the performance of duties upon request, ensuring the constant improvement of their skills,



and essentially readying these personnel for the next level in lateral or vertical movements

Key Responsibilities:
- Implement the Training solutions designed for product, process, soft skills and behavioral training at the center.
- Manage a team of Trainers to facilitate functional and behavorial training programs as per the prescribed delivery plan, with high delivery standards and ensure Employee Training Coverage as per defined levels.
- Design training modules and ensure implementation of Training Plans and various learning methods for the designated center (e.g. coaching, job-shadowing, online training).
- Identify training needs across all lines of business and align with the overall strategy of the Department. Conduct Training Need Analysis for the bottom Quartile agents and coach BQ team members to help and improve their performance
- Engage stakeholders through calendarized meetings and other forums to discuss training needs and arrive at actio

📌 AVC:Training Manager (Noida)
🏢 Axis Bank
📍 Noida