At Tetra Pak we commit to making food safe and available everywhere and we protect what s valuable - protecting food protecting people and protecting the planet By doing so we touch millions of people s lives every day And we need people like you to make it happen We empower you to reach your potential with opportunities to make an impact to be proud of - for food people and the planet Job Summary We are looking for Automation Engineers Senior Automation Engineers in the Global Automation Remote Support Hub in Chakan India who will actively provide 24 7 automation remote support services to our customers globally The successful candidate in this position should be experienced with excellent A E automation electrical skills In this role you will solve automation electrical issues remotely through direct interaction with customers and shift engineers You will have the chance to work with the newest technology in remote support and test new ways of working while providing these services You will be responsible for contributing to customer satisfaction by delivering high quality and fast issue resolution Having a good understanding of production solutions in the liquid powder prepared food industry is necessary What you will do Ensure fast issue resolution adhering to high quality standards using the PSM methodology and IR escalation process Troubleshoot and resolve issues related to automated systems and customer queries Timely complete documentation associated with each case Regularly communicate issue status and next steps to stakeholders Use global standards processes and tools Seek feedback from customers and account teams Implement action plans to enhance customer satisfaction Work with other teams in the organisation to ensure service delivery meets expectations of both the account team and customer stakeholders Assist in training new support staff and to continuously improve working practices We believe you have 3-12 years of relevant experience in automation Strong

📌 Automation Engineer/senior Automation Engineer (Pune)
🏢 Tetra Pak
📍 Pune