Job ID 208059 Required Travel Minimal Managerial - No Location India-Pune Amdocs BPO -Amdocs Site Who are we Amdocs helps those who build the future to make it amazing With our market-leading portfolio of software products and services we unlock our customers creative potential empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers Our employees around the globe are here to accelerate service providers migration to the cloud enable them to differentiate in the 5G era and digitalize and automate their operations Listed on the NASDAQ Global Select Market Amdocs had revenue of 5 00 billion in fiscal 2024 For more information visit At Amdocs our mission is to empower our employees to Live Amazing Do Amazing every day We believe in creating a workplace where you not only excel professionally but also thrive personally Through our culture of making a real impact fostering growth embracing flexibility and building connections we enable them to live meaningful lives while making a difference in the world iframe width 560 height 315 src https www youtube com embed j4BzOFa1cIY si pUxqoisMoe2cvBz4 title YouTube video player frameborder 0 allow accelerometer autoplay clipboard-write encrypted-media gyroscope picture-in-picture web-share referrerpolicy strict-origin-when-cross-origin allowfullscreen iframe In one sentence Serve as first point of contact for incidents and service requests from end-users What will your job look like End-User Technical Support Provide Level 1 and Level 2 desktop support to internal users Troubleshoot hardware software OS and network-related issues Install and configure applications drivers and peripherals Provide remote and on-site support including meeting room A V systems Support VIP users with priority handling IT Compliance Audits RCA Conduct weekly and monthly IT compliance audits Prepare detailed Root Cause Analysis RCA reports for incidents Maintain complianc
📌 Technical & Business Operations Agent-bpo (3+yr)(desktop Support )
🏢 amdocs
📍 Pune