Req ID 327537 NTT DATA strives to hire exceptional creative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a ITIL Operations Analysis Specialist to join our team in Noida Uttar Pradesh IN-UP India IN Acts as a point of contact for Service Desk and Resolver Group Analysts to escalate Major Incidents and engage additional support groups o Assesses the impact and urgency of incidents through collaboration with the User Service Desk Resolver Group Analysts and or Incident Managers o Assists with assembling the tech resources necessary to achieve the resolution of Major Incidents o Responsible for major incident bridge call facilitation that includes identifying a technical lead and holding technical resolver teams accountable for status updates of service restoration activities o Develops and delivers executive major incident management communications to clients and NTT leadership based on required content and frequency as determined by account o Escalates Major Incidents to relevant resolver groups resolver group managers senior managers directors and IT executives and Service Managers o Provides incident documentation to appropriate service management teams o Ensures effective communications and coordination of problem-solving efforts between support teams account teams field service personnel and customers o Collaborates with service management and account team resources to ensure consistency of delivery adherence to standard practices and continuous improvement o Provides point of contact for MIM process related questions or issues and facilitates MIM process related meetings - ITIL Foundation Certification- Excellent Communication Skills- Previous Incident Management experience- Critical Major Incident Management experience is considered a plus About NTT DATA NTT DATA is a 30 billion trusted global innovator of business and technology service