Sprinklr is a leading enterprise software company for all customer-facing functions With advanced AI Sprinklr s unified customer experience management Unified-CXM platform helps companies deliver human experiences to every customer every time across any modern channel Headquartered in Current York City with employees around the world Sprinklr works with more than 1 000 of the world s most valuable enterprises global brands like Microsoft P G Samsung and more than 50 of the Fortune 100 Key Responsibilities Value Delivery Retention Ensure customers realize the full value of Sprinklr leading to retention and expansion Product Adoption Promote usage of new features and use cases across teams markets and business units Relationship Management Build and nurture trusted relationships with clients agencies and key stakeholders Strategic Advisory Understand client challenges and align Sprinklr solutions to deliver measurable business outcomes Solution Design Translate customer requirements into tailored platform configurations and workflows Platform Optimization Identify gaps and opportunities to enhance platform usage and performance Training Enablement Provide ongoing training and support to ensure clients are well-versed in Sprinklr capabilities Data-Driven Insights Analyse usage data to drive upsell cross-sell opportunities and improve operational efficiency Product Feedback Collaborate with product and engineering teams to address client needs and improve offerings Qualifications 4 years in account management at a brand agency or tech company Experience with SaaS platforms CRM web technologies and digital marketing Strong product acumen and ability to evangelize new features Analytical mindset with strong problem-solving skills Ability to manage multiple projects under tight deadlines Passion for solving client challenges and driving business impact Familiarity with social media platforms and management tools Experience in data analysis and visualization tools Industry-spec

📌 Senior Managed Services Consultant (Bengaluru)
🏢 Sprinklr
📍 Bengaluru