Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M buyers and suppliers We empower you with the ability to predict prescribe and automate smarter more profitable business decisions to improve operating margins Why join Coupa Pioneering Technology At Coupa we re at the forefront of innovation leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend Team-oriented Culture We value collaboration and teamwork and our culture is driven by transparency openness and a shared commitment to excellence Global Impact Join a company where your work has a global measurable impact on our clients the business and each other Learn more on blog and hear from our employees about their experiences working at Coupa The Impact of Technical Support Engineer to Coupa As a Technical Support Engineer you will be pivotal in supporting enterprise customers utilizing our cloud-based platform Developing an understanding of how our customers do business and what role our products play in that business you will proficiently handle customer issues and escalations for production environments according to severity levels guidelines In this role you will leverage a curious and sharp technical acumen to provide customers with expert guidance on best practices You must be willing to work rotational on-call support for weekends What You ll Do Provide second level of techno-functional support on Coupa enterprise solution including power apps and acquired products that are assigned to the product vertical and associated business understanding Gather and record detailed information from customers to assist in problem identification and resolution exercising independent thinking in trouble-resolution skills and providing case status and next steps to

📌 Technical Support Engineer (Pune)
🏢 Coupa Software
📍 Pune