Job description:
Role Overview

As a Chat Process Executive, you will be the first point of contact for our students and parents, providing real-time assistance through chat platforms. Your role is crucial in ensuring a seamless learning experience by addressing inquiries, resolving issues, and offering guidance with empathy and efficiency.

Key Responsibilities
- Customer Interaction: Respond promptly and professionally to student and parent inquiries via live chat, ensuring clarity and accuracy in information provided.
- Issue Resolution: Identify and resolve concerns related to course content, technical issues, and account management.
- Documentation: Maintain detailed records of interactions, feedback, and resolutions to inform continuous improvement.
- Collaboration: Work closely with academic and technical teams to escalate and resolve complex issues.
- Feedback Loop: Gather and relay user feedback to relevant departments to enhance our services.
- Knowledge Update: Stay informed about our course offerings, platform updates, and policies to provide accurate information.





Qualifications
- Education: High school diploma or equivalent; a bachelor's degree is a plus.
- Experience: 0- 5 years in customer support or a related field
- Communication Skills: Exceptional written English proficiency with a friendly and empathetic tone.
- Typing Speed:
- Problem-Solving: Strong analytical skills to troubleshoot and resolve issues efficiently..
- Multitasking: Ability to manage multiple chat conversations simultaneously without compromising quality.

Preferred Attributes
- Adaptability: Comfortable working in a agile, fast-paced environment.
- Cultural Sensitivity: Ability to interact with a diverse, global user base with respect and understanding.
- Time Management: Efficiently prioritize tasks to meet response time targets.
- Team Player: Collaborative mindset to work effectively with cross-functional teams.

What We Offer
- Qualified Growth: Opportunities for caree

📌 Non Voice Associate with Excellent Written Skills and Immediate Joiner (Punjabi Bagh)
🏢 INTERNATIONAL SCHOOLING
📍 Punjabi Bagh