JLL supports the Whole You, personally and professionally.
Required Helpdesk executive with good communication skill and managing the day to day operation in coordination with the team by following the client's polices and guidelines.
Qualifications:
Degree holder in a any stream
Minimum 2 year's previous experience in a help desk or support role.
Excellent problem-solving and communication skills.
Strong understanding of computer systems, mobile devices, and other tech products.
Ability to work independently and as part of a team.
Responsibilities:
Identify customer needs and assist with the best solutions for the issues.
Maintain records of employee's interactions, transactions, comments, and complaints.
Raising the reactive and proactive calls in the Helpdesk software on timely basis
Monitor and manage ticket queues in help desk software
- Corrigo Enterprises
Escalate unresolved issues to the next level of support personnel.
Maintaining and tracking the inventory falls under Helpdesk Operations
Managing the Key operations for employees
Supporting the business for events requirements such as space, material movement, aligning the concerned team for further support
Completion of the assigned trainings on a timely basis
Provide feedback on how to improve customer support processes and tools.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading qualified services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and cor
📌 Help Desk Executive (Mumbai)
🏢 JLL
📍 Mumbai