Job Title: Customer Support & Operations Executive
Location: Mumbai
Experience: 1-3 Years
Qualification: Graduate
Salary: Up to 30,000 per month
Employment Type: Full-Time

About the Role:
Key Responsibilities:
- Handle inbound and outbound customer calls professionally.
- Maintain accurate customer records using CRM and ticketing platforms.
- Coordinate order processing and support daily operational activities.
- Work with Microsoft Office (Excel, Word, Outlook) for reporting and documentation.
- Utilize AI tools (including ChatGPT) to improve response quality and operational efficiency.
- Collaborate with internal teams to ensure timely issue resolution and customer satisfaction.

Educational Qualification:
- Graduate in any discipline.

Experience:
- 1-3 years of experience in Customer Support, Customer Service, CRM, or Operations.
- Experience in D2C, E-commerce, Retail,



or Consumer Brands will be preferred.

Required Skills:
- Excellent verbal and written communication skills.
- Strong knowledge of CRM and ticket management systems.
- Proficiency in Microsoft Excel, Word, and Outlook.
- Tech-savvy with the ability to quickly learn current software and AI tools.
- Strong problem-solving, multitasking, and organizational skills.
- High attention to detail with a customer-first approach.

What We Are Looking For:
- A proactive and ownership-driven professional.
- Someone passionate about customer experience and operational excellence.
- A quick learner who enjoys working with technology and automation.
- A team player capable of working in a fast-paced environment.

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