Overview

Our Current Technical Setting
- Database technologies such as SQL and Oracle
- Code debugging and troubleshooting tools
- API and integration platforms- Application monitoring and observability tools (Kibana)
- Cloud platforms and architectures:
- Microsoft Azure
- Private, Public, and Hybrid Cloud- Serverless and Platform-as-a-Service (PaaS) deployments
- CI/CD and automation tools:
- GitHub
- Jenkins
- Application health monitoring and diagnostics tools

What You'll DoInvestigate and resolve proactive monitoring alerts generated through internal monitoring tools.
- Maintain SLA/SLO compliance while ensuring high-quality case management and customer satisfaction.
- Communicate effectively with customers and internal stakeholders through both verbal and written channels.
- Collaborate with engineering, product, and partner teams to resolve customer issues efficiently.
- Participate in a 24x7 shift rotation, including out-of-hours support when required.- Contribute to the Knowledge-Centered Support (KCS) program by creating and improving knowledge articles.




- Identify opportunities for automation, process optimization, and operational improvements.
- Continuously develop technical, product, domain, and customer service skills through training and mentorship.

What We Are Looking For
- Passion for delivering exceptional customer experiences with strong ownership and accountability.
- Excellent verbal and written communication skills.
- Ability to collaborate effectively across global, cross-functional teams while demonstrating empathy and professionalism.
- Foundational knowledge of SQL, Oracle, and database querying.- Exposure to API integrations, MuleSoft, or similar integration platforms.-
- Understanding of CI/CD concepts using tools such as GitHub and Jenkins.
- Strong analytical and problem-solving skills with a continuous learning mindset.
- Ability to work in a fast-paced, shift-based, customer support environment.
- Commitment to continuous impr

📌 Associate Support Engineer (Pune)
🏢 Blue Yonder
📍 Pune