Head - Quality ControlKey Responsibility Areas (KRA) & Key Performance Indicators (KPI)

Position:Head - Quality ControlReports To:Head - OperationsReporting Team:Dy. Manager QC, Assistant Manager QC, Microbiologist, Chemists, Lab Technicians

Objective

To ensure that all raw materials, in-process materials and finished dairy products comply with food safety, regulatory and customer requirements while driving continuous quality improvement, operational excellence and export compliance.

Key Responsibilities
- Lead Quality Control laboratory operations for raw milk, ingredients, packaging material, in-process and finished products.
- Approve or reject raw materials and finished goods based on specifications.
- Authorize product release and Certificate of Analysis (COA).
- Ensure compliance with FSSAI, BIS, Agmark, EIC, Halal, Kosher, HACCP, GMP, SSOP, ISO/FSSC 22000 and customer requirements.
- Lead CAPA, Root Cause Analysis and non-conformance investigations.
- Manage calibration, method validation, reference standards and laboratory equipment.
- Ensure environmental monitoring,



CIP verification, hygiene and pest control effectiveness.
- Drive supplier quality assurance, supplier audits and vendor performance reviews.
- Lead customer complaints, product recall preparedness, mock recalls and traceability exercises.
- Monitor SAP quality transactions, inventory accuracy and digital quality records.
- Support R&D; in recent product development and shelf-life validation.
- Conduct internal audits and support external/customer audits.
- Develop competency matrices, annual training plans and food safety culture initiatives.
- Lead Kaizen, Lean and Six Sigma improvement projects.
- Control laboratory budget, reagent consumption and testing costs.

Authorities
- Stop production in case of food safety risk.
- Reject non-conforming raw materials, packaging materials and finished goods.
- Approve product release and COA.
- Approve QC SOPs, specifications and laboratory methods.
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📌 Quality Control Head (Khurja)
🏢 shivanya consultants
📍 Khurja