Job Title: Client Coordinator

Location: Thane

About the Role

The role focuses on project coordination, client support, implementation tracking, and ensuring smooth execution of client requirements. This is an operations-oriented role with client interaction and does not involve direct sales or business development targets.

Key Responsibilities
- Act as the primary point of contact for assigned clients.
- Understand client requirements and coordinate with implementation, support, and development teams.
- Track software implementation, customization, training, and support activities.
- Schedule client meetings, demos, training sessions, and follow-ups.
- Ensure timely resolution of client queries and service requests.
- Maintain project status reports, documentation, and communication records.
- Follow up with internal teams to ensure timely completion of assigned tasks.
- Coordinate user onboarding and software adoption activities.
- Collect client feedback and project sign-off documents after successful completion.




- Escalate critical issues and ensure proper closure within defined timelines.
- Build and maintain strong client relationships to ensure customer satisfaction.

Required Skills:
- Excellent communication and coordination skills.
- Robust follow-up and organizational abilities.
- Ability to manage multiple projects and priorities simultaneously.
- Good documentation and reporting skills.
- Working knowledge of MS Excel and business communication.
- Problem-solving and stakeholder management skills.

Preferred Experience
- Experience in Client Coordination, Operations, Customer Support, ERP Support, Functional Consulting, Project Coordination, or Software Implementation.

Key Performance Indicators (KPIs)
- Timely completion of client requests and projects.
- Client satisfaction and retention.
- Effective coordination between clients and internal teams.
- Accuracy of documentation and reporting.
- Timely closure of support and implementation activities

📌 Client Coordinator (Thane)
🏢 Rajlaxmi Solutions
📍 Thane