Nagpur, Maharashtra

Job Summary

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- Support onboarding, offboarding, account provisioning, access requests, and device setup activities. Maintain a high level of customer satisfaction through clear communication, ownership, and timely follow-up. Contribute to process improvement, knowledge documentation, and trend analysis for recurring issues. Required Skills and Qualifications
- Fluency in French and English, with strong verbal and written communication skills. 1-4 years of experience in IT service desk, help desk, desktop support, or remote technical support. Hands-on experience supporting Windows environments, Microsoft 365, Outlook, Teams, VPN, printers, and Active Directory. Positive understanding of ticketing tools such as ServiceNow or similar ITSM platforms. Knowledge of incident management, request fulfillment, and SLA-driven support models. Ability to troubleshoot hardware, software, account access, and connectivity issues methodically. Strong customer service mindset, problem-solving skills, and ability to work under pressure. Willingness to work in rotational shifts,



weekends, or holiday coverage if required. Preferred Qualifications

Key Responsibilities

Skill Requirements

Certification or exposure to ITIL, HDI, CompTIA A+, Microsoft 365, or desktop support tools. - Experience supporting international users in a multilingual environment. - Knowledge of remote desktop tools, endpoint management, and basic network troubleshooting. - Exposure to Mac devices, mobile device management, or virtual desktop infrastructure is an advantage.

Other Requirements

Fluency in French and English, with strong verbal and written communication skills. - 1-4 years of experience in IT service desk, help desk, desktop support, or remote technical support. - Hands-on experience supporting Windows environments, Microsoft 365, Outlook, Teams, VPN, printers, and Active Directory. - Good understanding of ticketing tools such as ServiceNow or similar ITSM platforms. - Knowledg

📌 Administrator - English, French, Microsoft Windows (Nagpur)
🏢 HCLTech
📍 Nagpur