Bengaluru, Karnataka

Job Summary

We are seeking a DevOps & Support Engineer to join our team and play a critical role in maintaining the health and reliability of the cloud services.

Mandatory Skills:
AWS

DevOps skills

Python scripting and development for Automation,

IaC (CloudFormation, Terraform),

CI/CD Pipeline and Build system ( CodePipeline, Jenkins, or similar ),

Monitoring & Observability tools (CloudWatch, Splunk, Grafana, or similar)

In this role, you will triage and resolve support tickets filed by customers and partner teams, address deployment and build issues and drive operational improvements across the platform. You will work closely with internal engineering teams, partner device manufacturers, and cross-functional stakeholders to ensure a seamless experience for all users of the ecosystem.

You'll spend most of your time supporting and improving the cloud platform services. Over the course of a week, you will monitor support channels for incoming tickets from customers and partner teams,



investigate issues ranging from device connectivity problems to cloud service anomalies and drive them to resolution. When a deployment or build issue surfaces, you dig into logs, metrics, and pipelines to identify root cause and coordinate fixes. As a responsible member, you follow change management processes before making any production changes. You contribute to reducing the team's operational backlog, improve runbooks and documentation, and write automation scripts that help the team diagnose and resolve issues faster.

Key Responsibilities
- Triage, investigate, and resolve support tickets from customers, partner teams, and internal stakeholders
- Troubleshoot deployment failures, build issues, and service disruptions across the Sidewalk cloud platform
- Monitor service health using dashboards, alarms, and logging tools; respond to operational events
- Collaborate with engineering teams to identify root causes and drive permanent fixes
- Maintain and i

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