Hyderabad, Telangana

Job Summary

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AIpowered

tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.

Overall 7+ years of work experience with ServiceNow platform a minimum of 5 years in a technical or techno-functional customer-facing role, delivering

ServiceNow HRSD product line implementations for large organizations.

ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications are desired, such as CTA.

Strong ServiceNow platform knowledge with the ability to roll up sleeves and resolve technical issues while also understanding process nuances and KPIs that

are critical for customer’s HR operations.

Experience implementing ServiceNow HR Service Delivery products strongly preferred.

Possesses deep-rooted expertise and an active presence in the HR industry,



leveraging domain knowledge and industry relationships to shape product strategy

and drive the success of HR-focused solutions.

Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences.

Strong analytical and problem-solving skills.

Ability to work effectively in a fast-paced, dynamic environment.

Familiarity with Agile methodologies and experience working in an Agile workplace.

Strong problem-solving skills and ability to work independently and as part of a team.

Experience working with cross-functional teams, including product, process owners, engineers, sales, and marketing professionals.

Customer-focused mindset and commitment to delivering high-quality results.

Proven track record of driving business growth and customer satisfaction through innovative technology solutions.

Key Responsibilities

1. To ensure value creation in the engagemen

📌 Program Manager (Hyderabad)
🏢 HCLTech
📍 Hyderabad