Role: Desktop Support Engineer
Experience: Freshers & 1-2 Years
Notice Period: Immediate - 30 Days

Key Responsibilities
- Resolve IT support tickets within defined SLAs.
- Troubleshoot desktop, laptop, printer, and peripheral device issues.
- Create, modify, and disable user accounts and system access as required.
- Perform software installations, updates, and basic system maintenance.
- Coordinate with vendors or higher-level support teams for unresolved issues.
- Maintain documentation of incidents, resolutions, and IT assets.
- Support employee onboarding and offboarding by setting up systems and user access.
- Ensure compliance with IT policies and security standards.

Required Skills:
- Knowledge of Windows operating systems and Microsoft Office.
- Basic understanding of LAN, Wi-Fi, and VPN.
- Experience with IT ticketing/helpdesk systems is preferred.




- Strong troubleshooting and problem-solving skills.
- Valuable communication and time management skills.

Qualification
- Bachelor's degree or Diploma in Computer Science, Information Technology, or a related field.
- Freshers with knowledge of Windows OS installation, operating system installation, desktop troubleshooting, and hardware support are encouraged to apply.
- Certifications such as CompTIA A+, Microsoft, or ITIL Foundation will be an added advantage.

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:
- Food provided
- Health insurance
- Provident Fund

Application Question(s):
- What is your current location?
- Do you hold knowledge into OS and Windows Installation?

Work Location: In person

📌 Desktop Support Engineer (Ghansoli)
🏢 Word Publishing
📍 Ghansoli