Job Summary

Key Responsibilities
- Process and monitor daily orders across all online sales channels.
- Coordinate with warehouse and dispatch teams to ensure timely order fulfillment.
- Manage return, exchange, and pickup requests while ensuring smooth resolution.
- Coordinate with courier and logistics partners for shipment tracking and issue resolution.
- Handle vendor and service partner communication for operational requirements.
- Monitor order statuses and proactively address delivery delays, RTOs, and customer concerns.
- Maintain accurate records of orders, returns, refunds, and operational reports.
- Work closely with customer support, warehouse, and accounts teams to resolve discrepancies.
- Ensure adherence to operational SOPs and service level agreements (SLAs).
- Generate and maintain reports related to order fulfillment, returns, and logistics performance.

Requirements:
- Bachelor's degree in Commerce, Business Administration, or a related field.
- 1-2 years of experience in e-commerce operations, logistics,



or order management.
- Solid understanding of order processing and return management workflows.
- Proficiency in Excel, Google Sheets, and e-commerce/order management systems.
- Excellent coordination, communication, and problem-solving skills.
- Ability to multitask and work efficiently under deadlines.
- High attention to detail and process orientation.

Preferred Skills
- Experience working with courier aggregators and logistics partners.
- Knowledge of marketplace operations and e-commerce fulfillment processes.
- Familiarity with ERP or inventory management systems.
- Experience in D2C, FMCG, or consumer goods industries.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:
- Provident Fund

Education:
- Bachelor's (required)

Experience:
- E-Commerce: 1 year (preferred)

Location:
- Surat, Gujarat (required)

Work Location: In person

📌 E-commerce Executive (Surat)
🏢 Alpino Health Foods
📍 Surat