Working with us:
- We are an equal-opportunity employer and believe that organisations shine when everyone is given a voice, which is why we have several cross-functional teams that allow for difference of opinion and healthy debate, fostering a community of committed and responsible professionals.
- We provide an open and stimulating setting to employees to realise their true potential. Our people are our biggest asset, which is why we offer one of the best employee benefit packages in the market and reward those who show outstanding commitment to work and creativity.

Vidyavihar

Job Summary
- The Key Account Manager (KAM) - Logistics is responsible for managing and
- growing strategic client accounts by delivering end-to-end logistics solutions. The
- role focuses on customer retention, revenue growth, contract management, and
- cross-functional coordination to ensure high service levels across freight,
- warehousing, transportation, and supply chain services.

Key Responsibilities
- Account Management & Growth
- Manage and develop relationships with customers.




- Act as the primary point of contact for assigned customers.
- Onboard, implement new projects for customers and handover the projects to
- operations
- Drive revenue growth and margin improvement within existing accounts.
- Client Relationship & Service Delivery
- Understand client supply chain needs and propose tailored logistics solutions.
- Ensure service level agreements (SLAs) and KPIs are met or exceeded.
- Handle escalations, resolve service issues, and coordinate corrective actions.
- Conduct regular business reviews (QBRs/MBRs) with customers.
- Commercial & Contract Management
- Prepare and negotiate pricing, contracts, and rate agreements.
- Monitor profitability and cost drivers for each account.
- Support tender responses and contract renewals.
- Internal Coordination
- Work closely with operations, customer service, finance, and procurement
- teams.
- Ensure that Monthly Billing is done

📌 Key Account Manager (Vidyavihar)
🏢 Emiza
📍 Vidyavihar