Job description

Company and perks
- Job ID
- CUSTO018972
- Employment Type
- Regular
- Work Style
- on-site
- Location
- Pune City,India
- Travel
- Up to 25%
- Role
- Customer Experience Analyst

Why UKG:
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

Digital Customer Experience Analyst (India)

We are looking for a Digital Customer Experience Analyst to join our Global Customer Success organization in India.



This role plays a critical part in scaling how Customer Success delivers value across a large and growing customer base. The Digital CEA will partner closely with North America based team to drive the digital, analytical, and operational aspects of the customer lifecycle. This includes generating customer insights, analyzing product adoption, preparing strategic materials for customer engagements, and supporting digital customer success programs that drive adoption, value realization, retention, and expansion. This is an ideal role for someone who enjoys working with customer data, identifying trends, building scalable processes, and enabling customer-facing teams to operate more strategically.

Drive Customer Insights & Value Realization
- Analyze product usage, adoption trends, and engagement data to generate insights that help CSMs drive customer value realization.
- Identify opportunities where customers can unlock additional value through deeper product adoption.
- Surface risk signals, ado

📌 Customer Experience Analyst (Pune)
🏢 UKG (Ultimate Kronos Group)
📍 Pune