Job Description - CRM Executive (Sales)Department

Sales

Reporting To

Head of Sales

Job Summary

The CRM Executive is responsible for managing customer relationships, maintaining accurate sales data, ensuring timely follow-ups, coordinating with the sales team, and supporting the sales process from lead generation to order closure.

Key Responsibilities

Lead Management
- Capture and update leads in CRM.
- Assign leads to sales team.
- Monitor follow-ups and conversions.

Customer Relationship Management
- Maintain customer communication.
- Resolve queries promptly.
- Keep complete customer records.

Sales Coordination
- Coordinate meetings and quotations.
- Coordinate with internal teams.
- Support documentation.

CRM & Reporting
- Maintain CRM accuracy.
- Prepare daily/weekly/monthly MIS.
- Track pipeline and forecasts.





Order & Project Coordination
- Support order processing.
- Track milestones.
- Coordinate delivery and installation.

Customer Service
- Handle complaints.
- Collect feedback.
- Support retention.

Required Skills:
- Solid communication
- CRM software
- MS Excel, Word & PowerPoint
- Organization & coordination
- Customer-focused approach

Qualifications
- Bachelor's degree
- 2-5 years in CRM/Sales Coordination
- B2B/Projects/Furniture industry preferred

KPIs
- Lead response time
- CRM data accuracy
- Lead conversion
- Customer satisfaction
- Timely MIS reporting

Pay: ₹25,000.00 - ₹45,000.00 per month

Work Location: In person

📌 CRM Executive (Gurugram)
🏢 Three Sixty
📍 Gurugram