_Ahmedabad, India _
Experience: 4-6 Years

Joining: Immediate

Employment Type: Full-Time

Job Overview:
Key Responsibilities:
- Provide L1/L2 desktop support to end users for hardware, software, and network-related issues.
- Install, configure, and maintain Windows 10/11 operating systems, desktops, laptops, and peripherals.
- Manage user accounts, system configurations, and endpoint devices.
- Troubleshoot network connectivity issues involving TCP/IP, DNS, DHCP, VPN, LAN, and Wi-Fi.
- Support Microsoft Intune and other endpoint management solutions for device configuration and compliance.
- Perform software installations, updates, patches, and system upgrades.
- Monitor endpoint security and assist in implementing backup and recovery procedures.
- Provide basic support for virtualization environments such as VMware or Hyper-V.
- Document technical issues, resolutions, and maintain IT support records.
- Coordinate with internal IT teams and vendors for issue escalation and resolution.
- Ensure timely resolution of support tickets while maintaining high service standards.





Required Skills:
- 4-6 years of experience in Desktop Support or IT Infrastructure Support.
- Strong knowledge of Windows 10/11 administration and troubleshooting.
- Good understanding of TCP/IP, DNS, DHCP, VPN, LAN, and Wi-Fi networking.
- Experience with Microsoft Intune or other endpoint management tools.
- Knowledge of endpoint security, antivirus solutions, and backup technologies.
- Basic understanding of virtualization technologies such as VMware and Hyper-V.
- Familiarity with Active Directory, Microsoft Office 365, and remote support tools.
- Excellent troubleshooting, analytical, and communication skills.
- Ability to prioritize tasks and work effectively in a quick-paced environment.

Preferred Qualifications:
- Bachelor's degree or Diploma in Computer Science, Information Technology, or a related field.
- Microsoft certifications (MCSA, Modern Desktop Administrator, Azure, etc.) will be

📌 Desktop Support Engineer (Ahmedabad)
🏢 Gitakshmi Technologies
📍 Ahmedabad