Front Office Associate is responsible for delivering exceptional guest service by efficiently managing check-ins, check-outs, reservations, guest inquiries, and ensuring a smooth front desk operation. The role requires maintaining a skilled image while providing a warm and welcoming experience to all guests.

Key Responsibilities:
- Welcome guests with a friendly and professional attitude.
- Perform guest check-in and check-out procedures accurately and efficiently.
- Handle room reservations, amendments, cancellations, and room allocations.
- Verify guest identification and process payments as per hotel policies.
- Respond promptly to guest inquiries, requests, and complaints, ensuring timely resolution.
- Coordinate with Housekeeping, Engineering, Security, and other departments to meet guest requirements.
- Maintain accurate guest records and update the Property Management System (PMS).
- Operate the hotel telephone system and transfer calls professionally.
- Provide guests with information regarding hotel facilities, local attractions, and transportation.




- Prepare daily reports, cashier reports, and shift handover documentation.
- Ensure cash handling procedures are followed and maintain accurate billing records.
- Upsell hotel rooms and services to maximize revenue.
- Maintain cleanliness and organization of the front desk and lobby area.
- Follow hotel SOPs, safety standards, and emergency procedures.
- Ensure confidentiality of guest information at all times.

Required Qualifications:
- Bachelor's degree or Diploma in Hotel Management, Hospitality, or a related field.
- 0-2 years of experience in Front Office operations (freshers with hospitality qualifications may also apply).
- Experience with hotel Property Management Systems (Opera/Fidelio/IDS or similar) is preferred.

Skills & Competencies:
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Professional grooming and positive attitude.
- Good

📌 Front Office Associate (Vashi)
🏢 Lemon Tree Premier, Navi Mumbai
📍 Vashi