Key Responsibilities
- Install, configure, and troubleshoot desktops, laptops, printers, and peripherals.
- Install and support Windows 10/11 operating systems.
- Troubleshoot hardware, software, and operating system issues.
- Join systems to Active Directory and perform basic user account support.
- Perform basic network troubleshooting (LAN, Wi-Fi, TCP/IP).
- Install antivirus software and Windows updates.
- Support remote users using remote desktop tools.
- Replace faulty hardware components such as RAM, HDD/SSD, keyboards, and monitors.
- Manage IT assets and maintain inventory records.
- Update and resolve incidents using the organization's ticketing system.
- Coordinate with vendors for hardware warranty and repairs.
- Ensure timely resolution of user issues while meeting SLA requirements.

Required Skills:
- Windows 10 & Windows 11
- Desktop & Laptop Hardware Troubleshooting
- Microsoft Office 365 / Outlook
- Active Directory (Basic User Management)
- Printer & Scanner Support




- Basic Networking (LAN, Wi-Fi, TCP/IP, DNS, DHCP)
- Software Installation & Configuration
- Remote Support Tools (AnyDesk, TeamViewer, Remote Desktop)
- IT Asset Management
- Ticketing Tools (ServiceNow, ManageEngine, Jira, Freshservice)

Mandatory Skill Set

Windows 10/11, Desktop & Laptop Troubleshooting, MS Office 365, Outlook Configuration, Active Directory (Basic), Basic Networking, Software Installation, Remote Support, IT Asset Management, Ticketing Tools.

Educational Qualification
- Diploma / BCA / B.Sc. (IT/CS) / B.E. / B.Tech in Computer Science, Information Technology, or a related field.

Preferred Certifications
- CompTIA A+
- Microsoft Certified (MD-102 or equivalent)
- Google IT Support Certificate (preferred)

Pay: ₹15,000.00 - ₹17,000.00 per month

Work Location: In person

📌 Desktop Support Engineer (Shahjahanpur)
🏢 care infotech
📍 Shahjahanpur